WorkFlow believes that getting feedback and responding to complaints from stakeholders is an important part of improving WorkFlow’s service. To achieve this, an external complaints handling and management mechanism is essential.

During the registration process, if the user (customer/member) has any questions or complaints, the user can make a complaint to the Company according to the following steps:

Step 1:

Users/Members call the Hotline or send a complaint letter to the email address/company address to present questions and problems that need to be answered.

Work Flow Joint Stock Company

– Address: 39 Nguyen Duy Hieu, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam

– Phone number: 086 995 5573

– Email:

When sending an email, please attach the service bill, phone number of the service user, and photo, if any.

Step 2:

WorkFlow will check the information, compare and offer solutions. Processing time within 24 working hours from the time of receiving the customer complaint email.

Step 3: Answer the customer

When there are test and verification results, the Company will respond to customers in many forms: Call, come to meet in person, send a written response, or send an email……depending on the form of the initial complaint.

If the customer does not agree with the settlement result: During the next 7 days, the functional department is responsible for re-checking the complaint information and responding to the customer from the beginning.

Step 4: End the complaint

Save the files and close the complaint case.