COMPLAINTS AND DISPUTES SETTLEMENT MECHANISM
WorkFlow believes that getting
feedback and responding to complaints from stakeholders is an important part of
improving WorkFlow’s service. To achieve this, an external complaints handling
and management mechanism is essential.
During the registration process,
if the user (customer/member) has any questions or complaints, the user can
make a complaint to the Company according to the following steps:
Step 1:
Users/Members call the Hotline or send a complaint letter to
the email address/company address to present questions and problems that need
to be answered.
Work Flow Joint Stock Company
– Address: 39 Nguyen Duy Hieu, Thao Dien Ward, Thu Duc City,
Ho Chi Minh City, Vietnam
– Phone number: 086 995 5573
– Email: membership@workflow.com.vn
When sending an email, please attach the service bill, phone
number of the service user, and photo, if any.
Step 2:
WorkFlow will check the
information, compare and offer solutions. Processing time within 24 working hours
from the time of receiving the customer complaint email.
Step 3: Answer the customer
When there are test and
verification results, the Company will respond to customers in many forms:
Call, come to meet in person, send a written response, or send an
email……depending on the form of the initial complaint.
If the customer does not agree
with the settlement result: During the next 7 days, the functional department
is responsible for re-checking the complaint information and responding to the
customer from the beginning.
Step 4: End the complaint
Save the files and close the complaint case.